You can check the status of your order by clicking the drop-down menu button at the top left part of the home page. You can then access 'Track Your Items', where you can submit your tracking number.

Due to communication delays with our suppliers, your tracking number will most likely be provided in an email sent to you a day or more after placing your purchase. If you did not receive your tracking number, you can contact us at support@starfalllabs.com.au and we will provide you your tracking number ourselves as soon as possible.

If you need to ask questions about our store and help concerning your order, you can contact us at support@starfalllabs.com.au. There is also a 'Contact Us' page at the drop-down menu in the top left of the home page. We will do our best to get back to you in less than 24 hours.

If you find that there is an issue with your order and would like to request a refund, please send us an email at support@starfalllabs.com.au with a description and/or picture concerning the state of your order. If we deem your refund request successful, we will issue a complete refund in an addition to a complementary discount for future purchases.

At Starfall Labs, we source our products from suppliers and manufacturers that we believe offer the highest quality and reliability. However, we understand that issues may occasionally arise. If you experience any problems or have any concerns, our support team is more than happy to assist you. Please reach out to us at support@starfalllabs.com.au.

If you have purchased any of our electronics or robotics kits, they typically include product instructions and manuals provided by the manufacturer. However, if you have purchased individual components, we recommend either reaching out to our support team or exploring online resources for tutorials and specific instruction manuals related to their design.